Dog Boarding, Daycare, Training & Grooming

Policies

Dog Boarding and Doggie Daycare Policies

 

Vaccinations

  • Proof of vaccination from your veterinarian is required.
  • Bordetella: Current within 1 year
  • Rabies: current within 1 year or 3 years, depending on your vet’s recommendation
  • Distemper / Parvo / Parainfluenza: current within 1 year or 3 years, depending on your vet’s recommendation

Enrollment Kit

Download our Pet Services Agreement and Enrollment Packet. Fill it out and bring it with you to your evaluation. 

Drop Off & Pick Up Hours

We have daily Drop Off and Pick Up Hours.  It is important to stay within these specific hours for check in and check out in order to not interupt play and nap times for our guests.

Our morning drop off times for Boarding and Doggie Daycare are between 7:00am – 9:00 am during weekdays and between 8:00am  – 10:00am on the weekends.

Drop Off & Pick Ups are available outside of our regular, designated hours by request only and will incur and additional $10 fee per dog.

Late Check Out For Boarding

IMPORTANT: Happy Tails operates it’s reservation system like a boutique hotel.

If you are Boarding and are unbable to pick up during morning hours the day of check out, your four legged pals will receive an addtional  full day of daycare play and a charge of $20 will be applied per dog.

This is similar to a late check out fee that hotels charge.  Just as a hotel, our staff must have ample time to thouroughly clean and prepare the kennel suites for the afternoon check-ins.

 

Temperament

Your dog must have a temperament suitable for safe and enjoyable commingled play. Our play groups are always supervised, and when necessary they are divided into groups of like temperament, size and exuberance.

Intact Dogs

We are one of the few facilities in the area that allows intact males and females for boarding and doggie daycare.  Acceptance of intact dogs, at Happy Tails, is on a case by case basis and at the descretion of the staff.  We do charge an additional $3 per day for daycare and an additonal $5 per day for boarding dogs that are intact.

Puppies

Yes, we will care for your puppies!  in fact, we love puppies so much that they can come on Fridays for free.  Yes, you read that correctly…FREE PUPPY FRIDAYS!!!

Whether you need to board them overnight or bring them in for socialization and day care we will give them the extra attention these youngsters need.

Puppies 14 weeks old for daycare  and boarding visits. Please make sure to check with us prior to your first visit about what vaccinations and special requirements we have for bringing your little nugget to Happy Tails.

Food & Feeding

When you are boarding your dog with us, we serve a natural high protein dog food as recommended to us by our vets and kennel professionals. However, if you prefer to bring your own food, please:

      • Bring the amount needed for your dog’s stay (a day or two extra recommended in case your stay gets extended, or if your dog needs more food due to all the playtime).  Please do not bring the entire bag if they will not come close to finishing it during their stay.
      • We have special sized bins that are assigned to your dog’s personal cubbie during their stay.  We will transfer any food you bring into these bins and then return your container to you at check-in.
      • Please indicate to the staff your preferred feeding schedule when dropping off.  Please feel free to bring treats or you can add on one of our special treat packages at an additional charge.
      • If you feed a raw diet or other home-cooked meals – portions must be individually packaged.

Prescription Meds

You must bring the bottle with your dog’s name and dosage instructions printed on it. We do not charge any additional fees for dispensing medications.

Toys & Belongings

You are welcome to bring your dog’s toys, bones, and / or blankets. These items will remain in your dog’s individual kennel. We do our best to make sure they will not be accessible to other dogs, but the realities of toys slipping under the gates, or other dogs stealing bones do occur.

If you bring bedding – it must be machine washable. Blankets and towels work well. 

Evaluation Day

The first day of doggie daycare is considered an Evaluation Day….and, it is free. Yes, we extend a complimentary day of doggie daycare to all new customers.  This is a day used to get to know your dog, it’s likes, dislikes, personality and demeanor around our other guests. An assesment is done so that we are getting the best fit of dogs together in play group.

We do not require an Evaluation Day prior to boarding.

Holiday Reservations / Cancellations

Much like a hotel, over busy holidays we do require prepayment of your reservation to secure your pet’s reservation. If you need to change or cancel a holiday/vacation period reservation, you must notify us at least 7 days in advance or cancellation fees will apply.

Prepaid holiday reservations are NON-REFUNDABLE. If cancelled within the appropriate time frame, we are happy to credit the monies paid to your account to be available for one year towards future services.

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Cancellations

Reservations must be cancelled 24 hours in advance to avoid being charged 1 day’s full rate.

Referral Bonus

Any new customer that brings their dogs for an evaluation day and tells us of an existing customer that referred them, earns a referral bonus for that referring customer equal to a free day of daycare! So please, tell your friends about our kennel!

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